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BROMPTON WARRANTY SUPPORT

All Brompton products go through stringent quality testing procedures by the Brompton Quality team at our Factory in London. However, if an issue does occur, you can be confident that we are here to support you.

All Brompton bicycle frames have a 7 year warranty when registered. The electrical components on the Brompton Electric are covered by a 2 year warranty and all other non wearing components have a 2 year warranty. Full Details of our Warranty Terms can be found here.

Register for your 7 year frame warranty now.

If an item is identified as having a manufacturing or material defect while under warranty, we will do our best to replace, or repair the item to your complete satisfaction, at no further cost to you.

If you do require any warranty support there are several ways that we can assist:

 

1. Self Service Guides

2. Visit your local Brompton Junction

3. Visit your local Brompton Service Centre

4. Home Collection Service (UK only)

Self Service/Fix it at Home

Many issues are easily resolvable within the comfort of you own home meaning that you can be back on the road again with minimal downtime.

To assist you with this we have created an extensive range of servicing and maintenance guides which can be found below:

Brompton: https://www.brompton.com/support/home

Brompton Electric: https://www.brompton.com/support/brompton-electric

If you find that your Brompton Electric is not providing the assistance which it should, we recommend performing the simple checks in the following video:

https://www.brompton.com/support/brompton-electric#anchor17

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Visit your local Brompton Junction

If you are unable to resolve the issue at home, it is possible to visit your local Brompton Junction to access servicing and warranty assistance.

All of our Brompton Junction stores receive the highest level of training and have mechanics available to help you with any servicing, maintenance or warranty request you may have.

Find a Brompton Junction near you.
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Visit your local Brompton Service Centre

If you are unable to resolve the issue at home, it is also possible to visit your local Brompton Service Centre to access servicing and warranty assistance.

All of our Brompton Service Centres have access to the required knowledge and tooling to repair any mechanical Brompton.

Please note that only specific Brompton Electric Service Centres have access to the Diagnostic Tooling and Electrical components required to repair Brompton Electric products.

Find a Brompton store near you.

Please note: select “Brompton Electric” in the product menu to find a Brompton Electric Service Centre.

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Brompton Collection and Repair Service (UK only)

Please note: This service is only available for specific warranty cases within Mainland UK at present.

If you are unable to visit a local Brompton Junction or Brompton Service Centre we can often arrange for your Brompton to be collected from you.

To find further details on this Service please follow the link below:

https://www.brompton.com/support/warranty/home-collection-service

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Contact Us

If you are unable to find a suitable solution from the options above please don’t hesitate to contact us.