Brompton currently delivers orders made on the online store to the following countries: 

• UK 

• USA 

• Germany

• Austria

• France 

• Spain 

• Italy 

• Belgium 

• Netherlands 

• Singapore 

Please make sure the order is placed on your country specific website as we can't accept orders for a specific country being delivered to a different territory (e.g.: orders made on the UK website will only be delivered to UK addresses).    

We are only able to deliver to residential addresses. Orders made with delivery to forwarding companies, PO boxes or hotels will be automatically cancelled and refunded to the original payment method. This information can be found on our Terms and Conditions. 

For those territories we do not yet deliver to, bike and accessories purchases can be made via the local retailer network. 

All Brompton retailers can be found here. 

Once your order has been shipped, you will receive two emails; a confirmation that your order has been dispatched and the tracking information in a separate email. 

If your order is Click & Collect, tracking information will be sent to the retailer and they will contact you directly once the bike is ready to be collected.  

You can check the status of your order by logging in to your account here. If you don’t have an order number or if you checked out as guest, please contact us here and we will provide you with order information.  

Orders cannot be moved or assigned to an account once they are placed. To see the order on your Brompton account, please make sure you are logged into your account before placing your order. You can log in to your account here.  

Once the order has been placed, we are not able to make any changes to the order. If you would like to modify the products purchased, we will need to cancel the existing order and a new order made on our website. To cancel your order please fill the cancellation form here. 

Our team will process and ship your order within 2 working days (please note that this does not include public holidays or weekends). 

Tracking details will be provided once the order has been dispatched. Estimated delivery times for orders with home delivery is 3-5 working days.  

Please note that if the chosen delivery method is Click & Collect, the retailer will perform a pre-delivery inspection before handing the bike over to you which may add 2-3 days to your delivery depending on their workshop capacity. Once this inspection has been completed, the retailer will get in touch with you directly to arrange collection.  

Orders can be cancelled by filling and submitting the cancellation form.

Our Customer Service team will contact you with further steps within 3 working days.

Please note that we are unable to make any amendments to orders that have been dispatched. 

For any change requests, please contact our Customer Service team.

No. Unwanted items are returned at the customer's expense.

To return an unwanted item, please submit the returns form found at the bottom of this page.

Our Customer Service team will contact you with further steps within 3 working days.

No. Bikes purchased from our online store with home delivery must be returned to Brompton directly and not to one of Brompton authorised retailers or Brompton Junction stores unless specified otherwise by the Brompton Customer Service team.

To return an unwanted item, please submit the returns form.

Our Customer Service team will contact you with further steps within 3 working days.

Brompton bicycles can be purchase from our online store. 

Brompton.com currently delivers bikes to:

-UK
-USA
-Germany
-France
-Spain
-Italy
-Belgium
-Netherlands
- Singapore

Make sure you place the order on your country specific website as we can't accept orders for the USA on the UK website for example. 

It is also possible to purchase all Brompton products from a local retailer.

Please note that not every Brompton store is an Electric retailer or G line or  T Line retailer. 

Brompton Electric C Line and Electric P Line is a product that will require occasional servicing, just like other bicycles. This will need to be carried out by trained staff with specialist tools at a Brompton Electric retailer. 

For this reason, the warranty is only valid in the country of purchase, where there are trained and equipped retailers.

Further information regarding Electric C Line and Electric P Line can be found on the dedicated Brompton Electric page.

Brompton distributes to many partners across 45 countries; however, we are unable to ship to a country where we do not have accredited retailers or distributors. This is because all bicycles will require occasional servicing which will need to be carried out by an accredited retailer.

All Brompton retailers can be found here.

As stated in the Brompton warranty terms and conditions:

- The warranty is only valid within the country in which the bicycle was purchased.

- Bikes exported from one country to another will be supported, within the warranty period, by the free issue of parts from the factory, where necessary. However, the Brompton distributor or dealer in the new country will normally charge for the labour required to undertake warranty repairs, and for any import duty levied on the free-issued parts.