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Brompton Live In-store Expert


If you can't get to the store, our friendly in-store experts are now just a click away. This means you can get live support on any product questions and get help on choosing a Brompton that's right for you.

Enjoy the benefits of going in store from the comfort of your own home.


We're available to chat between 13:00 - 16:00 BST, Monday - Friday.

How Does it Work?

Look out for the 'Call the Expert' button.

Look out for the widget which will appear at the bottom of your screen, usually after about 20 seconds of browsing. If this still doesn't work, you may need to refresh the page or clear your cache. Otherwise, try this in private browsing or incognito mode.

All you need is a microphone on your computer or mobile device.

You can rest assured that we won't be able to see you. Only you will be able to see us. Remember to enable your microphone access and switch it on, so we can hear you. You'll then be connected to a live video call!

Get expert advice, product demonstrations and answers to your product-related questions from one of our friendly, in-store experts.

We look forward to taking your call between 13:00 - 16:00 BST, Monday - Friday.


1. What's it for?

Whether it's a bike, bag or apparel, our in-store experts will have a range of products to show you on a live call and help you choose something that's right for you.


2. Will I be seen on the call?

No. They won't see you. Only you can see them. Don't forget to enable you microphone access and switch it on so we can hear you.


3. Will I have to share my details?

No, you will not have to share any details in order to call us. Our in-store expert may ask for your name and/or contact information in order to send you information or follow-up the conversation, but there is no requirement to provide these. 

If the call is cut short due to technical difficulties, please call the agent back, as they will be unable to reconnect the call. 


4. Why can't I see the widget?

Normally it will appear at the bottom of your screen, after about 20 seconds. If this doesn't work, you may need to refresh the page or clear your cache. Otherwise, you can try private browsing or incognito mode.


5. Why can't I connect?

If the agent is showing as unavailable, they may be on another call or you might be calling out of hours.

Please note that certain web browsers are not fully supported. For the best results, try using Chrome or Firefox. Alternatively, you can try using your phone or tablet instead.


For more FAQs, please click here.