How Does it Work?

Get expert advice, product demonstrations and answers to your product-related questions from one of our friendly, in-store experts.

We look forward to taking your call between 09:30 - 17:00 BST, Monday - Friday.

1. What's it for?

Whether it's a bike, bag or apparel, our in-store experts will have a range of products to show you on a live call and help you choose something that's right for you.

2. Will I be seen on the call?

No. They won't see you. Only you can see them. Don't forget to enable you microphone access and switch it on so we can hear you.

3. Will I have to share my details?

No, you will not have to share any details in order to call us. Our in-store expert may ask for your name and/or contact information in order to send you information or follow-up the conversation, but there is no requirement to provide these. 

If the call is cut short due to technical difficulties, please call the agent back, as they will be unable to reconnect the call. 

4. Why can't I see the widget?

Normally it will appear at the bottom of your screen, after about 20 seconds. If this doesn't work, you may need to refresh the page or clear your cache. Otherwise, you can try private browsing or incognito mode.

5. Why can't I connect?

If the agent is showing as unavailable, they may be on another call or you might be calling out of hours.

Please note that certain web browsers are not fully supported. For the best results, try using Chrome or Firefox. Alternatively, you can try using your phone or tablet instead.

For more FAQs, please click here.